Online Shopping

  • We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. We accept Visa, Mastercard and American Express and PayPal. Right now, we accept payment in United Arab Emirates Dirham, USD, GDP & EUR. We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.
  • You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your order.
  • Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed prior to dispatch unless we have notified you that we do not accept your order or you have cancelled your order.
  • We reserve the right to refuse an order when we cannot obtain authorization for your payment, Lumiere Boutique or any of our partner services suspect fraud, if there has been a pricing or product description error if you do not meet any other eligibility criteria set in our terms and conditions.

Shipping Policy

  • We use third-party services such as (DHL/Fetchr) for our delivery.
  • Shipping charges will be applied if the order price is less than AED 300/- OR  if the product quantity is less than 2.
  • Shipping Cost: 30/- AED
  • Delivery Time: Within 2 business days

Sales, Discounts & Promotional Codes

  • Promotional codes and discounts unless otherwise stated only one code may be used per person per transaction, any orders stacking discounts may be cancelled without notice. Unless otherwise stated codes expire within 1 month of the first release and/or publication. We reserve the right to cancel and promotional code for any reasons without notice.
  • Any items sold during any sales cannot be returned, exchanged or refunded. All sold Sale items are Final.

Information about us

  • Our website www.lumiereb.com and Lumiere Boutique is a brand licensed and registered in UAE.
  • Please note your use of the website does not grant you any rights to use our trademarks. In addition to this, the content of this website and the products, designs and associated items, including, but not limited to, text, graphics, photos, video, sounds and arrangements all fall under the banner of Lumiere Boutique. Such items will not be replicated or used without our prior consent.

Availability

All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal any payment made for products which are not available will be credited back to your PayPal account.

Ordering Errors

  • You are able to make changes to your order up to the point at which you click the Place Order button at checkout.
  • In the unlikely event where there may be errors in pricing information such as cases when the price of an item is not displayed correctly, we reserve the right to refuse or cancel the order. In such an event, we will contact you about your order and send out a notification of the cancellation.